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Whether it's commercials or shows talking about Alexa on TV or you said a word that sounded similar to 'Alexa,' your speaker just activated and you're confused. 'I'm sorry, I didn't quite get that' is a phrase often spoken by Alexa. This helps you to customize your Alexa experience. You'll read 25 phrases aloud in a 'typical voice from a typical distance' so Alexa can get a baseline understanding of your pronunciation and cadence. You can also use Voice Training, a tool in the Your Profile settings in the Alexa app. You'll also want to make sure the Echo is positioned in an open space away from noisy household items like the TV, washer, dryer and dishwasher. You can say ' Alexa, tell me what you heard' to find out what it thought you said. Fortunately, Amazon added a feature last year that allows you to ask Alexa what it just heard. It happens when the voice assistant didn't comprehend what you said. Alexa doesn't understand your voice commands If so, attempt to move the speaker away from other devices, preferably closer to the router, and try switching the speaker to a 5GHz channel to decrease interference. After that, try streaming audio for a few minutes to see if the issue arises again. If your Echo speaker isn't staying connected to your network consistently enough, there are a few ways to fix connection issues.įirst, power-cycle everything - the router, modem and Alexa speaker.

If that doesn't fix the issue, try rebooting the speaker by unplugging it and removing the device that's acting up and adding it back once more. Powering down the connected devices and turning them back on again will usually fix any connectivity problems you're having.

LIVESCRIBE DESKTOP SEND TO COMPUTER PROBLEM SOFTWARE

Some smart home devices have trouble staying connected due to software problems, crowded networks, being always on or other issues. If Alexa can't find your smart home device, try powering down the devices. They can be oddly specific commands, and small differences in the phrasing or names of the devices can throw Alexa for a loop. The commands vary between different devices, skills and connected services, like IFTTT. Check the command you're using, aka your invocation. If you've already added your devices but Alexa can't seem to connect to them, there are a couple of solutions. Alexa has an official IFTTT channel and also integrates with Yonomi, both of which have an extensive list of supported smart home devices. To add a new device, open the Alexa app and tap Devices > Add Device > select the device you'd like to add (like a smart switch or plug) and follow the instructions in the app.Įven if the devices aren't natively supported and don't have skills, you're not entirely out of luck. Even more devices and services have added official Alexa support by way of skills that help make that service or device take your verbal commands (e.g., 'Alexa, tell Philips Hue to turn on the kitchen light'). The growing list includes devices like the Ecobee3 and lines from companies such as Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink. Alexa can't connect to your smart home devicesĪmazon Echos support a long list of smart home appliances.

For better results, connect your Echo device to your router's 5GHz channel.Īmazon also suggests keeping your smart speaker away from metal objects, microwaves, baby monitors and anything else that could cause interference with your Wi-Fi connection. Wait 20 seconds and plug both devices back into the wall. Try unplugging your Amazon Echo from the wall and rebooting your router. If this happens, the issue could be Wi-Fi related. When you're listening to music on your Amazon Echo, it can be frustrating when the song cuts out for a few seconds at a time. The music randomly cuts out on your Amazon Echo speaker Read also: The Real Cost of Setting Up an Amazon Alexa Smart Home We even found some quick and easy fixes to the most common Amazon Echo ( $37 at Amazon) problems. We'll tell you what the different ring light colors mean, why your music randomly stops and other common problems we've noticed. So don't reset your Amazon Echo speaker yet. But we're here to help save time and energy - and headaches - figuring out what's wrong. You might expect Alexa to perform your voice commands without any hiccups, but that's not always the case in the world of smart tech and voice assistants, like Alexa. For instance, my Echo Show ( $34 at Amazon) will play the latest news instead of lullabies. And sometimes, it will even perform a different action than what you asked. If you have an Amazon Echo device, you've probably heard this phrase a lot - 'I'm having trouble understanding right now.' It's Alexa's way of letting you know that it cannot follow your voice commands for some particular reason. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out.

Livescribe desktop send to computer problem